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Return and Refund Policy
Return Policy
If you’d like to return an item to heretro.com, please follow the instructions below within 30 days of delivery. Safely pack the things within the primary packaging that came with the merchandise All products must be returned in good condition. If the product received is broken, please contact customer service.
Contact us for return instructions:
Customer contact 24/7
Phone : +1610-379-0854
Mail :Â contact@heretro.com
Address :Â 4916 Stone Lane, Lehighton, PA, 18235, United States
Shipments must be pre-dispatched using a traceable method like USPS or insured mail.
Please note:
Customers have to pay a fee to return the products to us. Shipping and handling charges and other fees aren’t reimbursed. We cannot accept cash payments on delivery. You would like to provide a legitimate tracking number when filling out the return form for your return to be processed successfully.
Regular products are often returned for a refund, replacement, or credit hold, while special or custom products can only be returned for change.
Once the Execution Center has received and confirmed your return (usually within 72 hours of receipt), you’ll receive an email confirming that your return is complete. If there’s a refund, it will be issued within 7 days. Please note that, depending on the financial organization, it’ll take another 3–5 working days for the credit to be credited to your account.
Have any questions?
heretro.com The team is happy to help!
Email us at: contact@heretro.com
Refund Policy
Returns
We understand that there are times you’d possibly not like your product, and we offer a 30-day window to return your product for a refund if it’s in unused and excellent condition. If you’d like to return your item, there’s a $20 restocking fee, but you’ll be liable for paying the shipping back to us, so if you’d like to be refunded, you’d wish to contact us at contact@heretro.com before returning the item for return instructions
Exchange
so to exchange a product, please contact us at
Mail: support@demo1.woopod.info, and we’ll process the exchange. A 20$ restocking fee may apply
Defected
If you discover your order is flawed and you’d like to contact us at contact@heretro.com with photos of the product (you don’t have to return the item), we’ll immediately send a replacement Products
Not as described or wrong Product
If you discover your order is flawed, you’d wish to contact us at contact@heretro.com with photos of the merchandise, we’ll provide a return shipping label once it’s tracked, we’ll ship a replacement Products immediately
Change of mind:
A change of mind isn’t acceptable. No Any return Or Refund will Process
Please Note! color or texture could even vary from photo to photo as each product is natural and handmade.
Cancel order
we usually ship immediately the orders
Therefore, if you’d like to cancel your order, please contact us immediately will send an email involving participation by the processing department but we’ll not guarantee it. However, you’ll always return the order once you receive it.
* All refunds are going to be issued after receiving the returned product and inspected it. It’s going to take up to 7 days to reflect in to your checking account We actually try hard to make our customers satisfied
Customer contact 24/7
Phone : +1610-379-0854
Mail :Â contact@heretro.com
Address :Â 4916 Stone Lane, Lehighton, PA, 18235, United States