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Shipping Policy
Shipping Policy
Currently, we only ship within the USA.
– Production: Processing Time: 5–7 days* (in regular seasons) depends on your order (please read product description) and more depends on holiday seasons.
Estimated Delivery: 10 – 20 days* (in regular seasons) or more (depending on holiday seasons) for one order shipped domestically
There are 2 options to choose from.
Free shipping (15-25 Business Days)
Express Shipping (7–10 Business Days) : Calculated
While we will use reasonable efforts to satisfy the shipping and delivery dates provided above, we shall not be liable for any delays in shipments.
Order changes
Once your order has been confirmed, it can’t be modified or cancelled. If you’d wish to return a product, you’ve got to start out the returns procedure once you’ve received the item.
Item not received
If you’ve successfully placed an order and haven’t received it yet, the tracking status shows it’s delivered. You’d wish to contact the carrier to hunt out your bags, as once the item is bagged, we don’t have control over it (once it’s by the carrier), but if the problem still persists, kindly email us at contact@heretro.com and we’ll try our best to help you.
Sometimes tracking information won’t be available. This could be due to technical issues, because of which the tracking information isn’t updated on the app. In such cases, if you’re still unable to locate your item, contact us Mail: contact@heretro.com we’ll assist you…
Customer contact 24/7
Phone : +1610-379-0854
Mail :Â contact@heretro.com
Address :Â 4916 Stone Lane, Lehighton, PA, 18235, United States