Track Your Order

Check the status of your Heretro order with your order number and the email address used at checkout.

Order number: find it in your order confirmation email.
Billing email: use the same email address you entered when placing your order.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Looking for shipment tracking?

After your order ships, check your shipping confirmation email for the tracking number and carrier link. Your order number and your shipment tracking number are different.

Need help finding your order?

Check your inbox and spam folder for your Heretro confirmation email. If you still need help, contact contact@heretro.com with your name, order number if available, and the email used at checkout.