Privacy Policy

Last updated: October 7, 2026.

This policy explains how Heretro uses personal information when you browse Heretro.com, place an order or contact us.

Information used for your order

When you buy from us, we collect the details you provide, such as your name, email, billing and delivery addresses, and order information. Personalization details you enter are used to fulfill your custom jersey order. When you contact us, we use the information in your message to respond and support your request.

Browsing our store may also provide technical information, such as your IP address, browser and operating system, used to understand website visits and support operation of the store.

How we use your information

We use order and contact information to process purchases, arrange delivery, handle authorized returns or exchanges, and answer questions. Providing information for these purposes allows us to use it for the transaction or request concerned.

Marketing emails are sent with your permission where applicable. For a separate use such as marketing, we ask for consent or give you an opportunity to decline.

Payment services and other providers

Heretro.com uses WordPress and WooCommerce. Services involved in processing payments, delivering orders and operating the website may receive information needed to perform those services.

Card payments are processed through Stripe, and PayPal payments are processed through PayPal. The relevant provider may receive payment, billing and transaction information needed to authorize and process the payment, handle refunds and prevent fraud.

Stripe and PayPal have their own privacy policies for information submitted through their payment flows. Review the relevant provider’s policy before completing payment. A provider may process information in a jurisdiction different from your own, where different laws apply.

We do not rent or sell your personal information. Information may be shared with providers as needed to perform their services, when required by law, or in connection with a violation of our Terms of Service.

Cookies and website functions

Our storefront uses cookies and similar browser storage to support functions such as your shopping session, cart and account access. You can manage or remove cookies through your browser settings. Blocking cookies may affect checkout or other store features.

Security

We take reasonable precautions to protect personal information against loss, misuse and unauthorized access or disclosure. No method of internet transmission or electronic storage is completely secure. Submit payment details through checkout or the payment provider’s payment page, rather than by email or SMS.

Managing your preferences

To withdraw marketing consent, ask a privacy question or request access, correction or deletion of personal information, email contact@heretro.com. We will review your request in light of applicable obligations. Information needed to complete a transaction or meet a legal requirement may still need to be retained.

External links

Links may take you to third-party websites. Their privacy practices and terms apply once you leave Heretro.com. We encourage you to review them.

Age and consent

By using this website, you represent that you are at least the age of majority where you live, or that you are an adult who has given permission for a minor dependent to use it.

Changes to this policy

We may update this policy by posting a revised version on this page. Material changes will be identified here. If the business is acquired or merged, customer information may be transferred to the new owner so the business can continue serving customers.