Return & Refund Policy

Last updated: October 7, 2026.

Contact Heretro within 30 days of delivery before returning an item. Personalized jerseys are eligible for exchange only, subject to the conditions below.

Eligible regular products

Eligible regular, non-customized products may be returned for a refund, replacement or store credit. Items must be unused, in excellent condition and securely packed in the original packaging. Change-of-mind returns are not accepted under our policy.

Personalized jerseys and exchanges

Special or customized products, including jerseys personalized with a name or number, are exchange-only items. Email us before returning anything so we can review your request and provide instructions. A $20 restocking fee may apply to an exchange.

Damaged, defective or incorrect items

Email contact@heretro.com with your order number, a description of the problem and clear photos of the item.

• Defective items: we arrange a replacement without requiring the defective item to be returned.
• Wrong or not-as-described items: we provide a return shipping label when a return is required, and send a replacement once the return is tracked.
• If a replacement is unavailable: we offer a refund or a comparable item of your choice.

For an error or defect on our part, the replacement and required return shipping are at no additional cost. Follow the supplied care instructions. If you believe a problem after washing is a product defect, contact us for review.

Return shipping and fees

For an eligible standard return, a $20 restocking fee applies and the customer pays return shipping. Original shipping, handling and other fees are not reimbursed. Returns must use a trackable shipping method, such as USPS tracked or insured mail. Provide a valid tracking number; cash-on-delivery returns are not accepted.

Do not send an item to the business address without first obtaining return instructions.

Refund processing

After the return is received and inspected, we email confirmation. Return confirmation is usually completed within 72 hours of receipt. An approved refund is issued within 7 days through the original payment method, using Stripe for card payments or PayPal for PayPal payments.

The time it takes for the credit to appear depends on the payment provider, your bank or card issuer. This additional processing time is separate from Heretro’s refund approval and issuance. If an approved refund has not appeared, contact us with your order number so we can check its status.

Canceling an order

Contact us immediately if you need to cancel or correct an order. Changes and cancellations are not guaranteed once an order is confirmed, and may no longer be possible after production or dispatch. Any later return or exchange remains subject to this policy.